Tuesday, February 2

Remote Surveillance Camera from Frontgate

Remote Surveillance Camera from Frontgate http://www.frontgate.com/jump.jsp?itemType=PRODUCT&itemID=20857&k=ZZ50875 $249

This high-resolution Remote Surveillance Camera sends live video and audio of your home to a secure, password protected website that you can view from anywhere in the world via your smartphone or any Internet connection. Don’t wonder what’s happening at home while you’re away — see for yourself.
Simple to set up and operate
The camera’s 10x zoom functions can be controlled remotely
Built-in motion sensor immediately sends you email alerts when movement is detected
Includes night-vision LED lights, AC adapter, and mounting stand
Requires Windows XP/Vista

Monday, February 1

Don't buy HP 4780 Wireless Printers All in One

I recently purchased the C4780 HP wireless printer and have had nothing but problems with trying to connect it to my wireless network. I call the tech phone support 2x and had 5 online chats, installed and uninstalled the software on my Windows 7 operating system 12 x. This entire process has cost me days of time and troubleshooting. I kept record of the online chats. Phone tech support and online chat support at not integrated systems. So when I was told to call the 800 technical services number by the online chat representative, the phone tech support rep said that they would have no way of accessing my chat history, nor did they care because they were two separate areas. Not what I wanted to hear after being online with 5 different chats each about 2-3 hours long! I was told on 2 occasions that my issue was escalated to Level 2 support and told I would receive a phone call within 24-72 hours. Never received a single call from HP. Today, they tried that again, but I said it was unacceptable and I wanted a Return Authorization number. Their policy is not to send a RA number but rather to send a (new/refurbished) printer in its place. They assured me that the printer that is coming within 5-10 business days will be new but the box was opened before and treated as overstock from a stores inventory. I ask why if the box had never been opened would HP even need to open the box to insure that it was in working order? I feel I am being mislead and will see what actually shows up. They needed my credit card to insure that I return the printer that is defective. I just hope that they don't charge for this next printer.

I recommend that you do not buy HP Printers until they get their act together!

My feeling is they haven't dealt with the integration of Windows 7 yet.

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