Reliance launches integrated shopping centres solution
23 Apr 09
By Anthony Hildebrand
Reliance Facilities Management has launched SecureClean, a new solution for shopping centres integrating the management of security and cleaning services.
Reliance says SecureClean ?meets retail landlords? need to reduce costs whilst maintaining a focus on increased security threats?.
The results of the 2008 Reliance Shopping Centre survey, demonstrated the changing demands and pressures on retail landlords, the company says. It says SecureClean enables shopping centre owners and managers to reduce service costs and efficiently manage large scale assets.
A launch statement said: ?Integrating the management of services reduces costs, creates operational efficiencies and increases productivity. SecureClean combines the delivery of security and cleaning to shopping centres, providing a dedicated service manager across both service streams.
?This one dedicated service manager presents shopping centre managers? with one single point of contact for all security and cleaning operations, reducing service costs and driving quality through integrated management.?
Reliance says that all cleaning personnel will receive basic security awareness training and familiarisation with anti-terrorism initiatives such as Project Argus, as well as customer service training.
Along with Reliance?s security training and Security Industry Authority (SIA) licensing, security personnel will also attend on-going ?excellence in customer service? courses. This one team approach leverages manpower to protect shopping centre interests, improve the environment and enhance the customer experience.
Paul Crilly, Reliance Facilities Management deputy chairman, said: ?We have developed the SecureClean approach in response to shopping centres? evolving requirements. SecureClean is a solution that allows shopping centre owners and managers to achieve significant financial and operational efficiencies through a managed approach to integrated services.?
http://www.info4security.com/story.asp?sectioncode=10&storycode=4122163&c=1
