I recently purchased the C4780 HP wireless printer and have had nothing but problems with trying to connect it to my wireless network. I call the tech phone support 2x and had 5 online chats, installed and uninstalled the software on my Windows 7 operating system 12 x. This entire process has cost me days of time and troubleshooting. I kept record of the online chats. Phone tech support and online chat support at not integrated systems. So when I was told to call the 800 technical services number by the online chat representative, the phone tech support rep said that they would have no way of accessing my chat history, nor did they care because they were two separate areas. Not what I wanted to hear after being online with 5 different chats each about 2-3 hours long! I was told on 2 occasions that my issue was escalated to Level 2 support and told I would receive a phone call within 24-72 hours. Never received a single call from HP. Today, they tried that again, but I said it was unacceptable and I wanted a Return Authorization number. Their policy is not to send a RA number but rather to send a (new/refurbished) printer in its place. They assured me that the printer that is coming within 5-10 business days will be new but the box was opened before and treated as overstock from a stores inventory. I ask why if the box had never been opened would HP even need to open the box to insure that it was in working order? I feel I am being mislead and will see what actually shows up. They needed my credit card to insure that I return the printer that is defective. I just hope that they don't charge for this next printer.
I recommend that you do not buy HP Printers until they get their act together!
My feeling is they haven't dealt with the integration of Windows 7 yet.
1 comment:
Office Max was no help and would provide me with no solution. I went to Staples and they gave me $50 on trade for a printer valued at above 199. I opted for a Canon Pixma. Their driver that came with the printer was not compatible with Windows 7 either, but they did have an online download and US based tech support from both voice and chat. Unfortunately there is a problem with firewall access so I am going to have to go to the Geek Squad to help me. I purchased the extended in-home warranty from Staples but they won't support any problems that involve any software or network equipment.
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