NYPD to Upgrade 911 System: Top News Stories at Officer.com: "The city plans to upgrade its 911 system after a six-year, multimillion-dollar delay.
The NYPD recently signed a $73 million contract with Alabama-based Intergraph Corp. for a state-of-the-art emergency dispatch system that can instantly compile location and caller histories, create maps, and locate the appropriate units to respond.
'It integrates everything available and sends it straight to the dispatchers in a much more user-friendly way,' said NYPD Deputy Chief Charles Dowd, commander of the communications division. 'It's automatic. It's faster.'"
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